FAQ
Welcome to Suki Kawaii! We’ve gathered answers to some of the most common questions our customers have. If you don’t find the information you’re looking for here, feel free to contact us at sukikawaiiland@gmail.com, and we'll be happy to assist you!
General Questions
What is Suki Kawaii?
Suki Kawaii is a fashion brand dedicated to bringing adorable and whimsical products into your life. We offer a wide range of kawaii-inspired clothing, accessories, and home goods featuring your favorite cute characters. Our goal is to make your everyday moments a little more cheerful and fun!
Where is Suki Kawaii located?
Our headquarters are based in Hong Kong, China. However, we have global stock locations to ensure that we can deliver your orders quickly, no matter where you are.
How do I place an order?
To place an order, simply browse our store, select the items you’d like to purchase, and add them to your shopping cart. Once you're ready, go to the checkout page where you’ll enter your shipping and payment details. After completing the process, we’ll start preparing your order for shipment.
How long will my order take to arrive?
Shipping times depend on your location and the stock location of the products you’ve ordered. Typically, standard shipping takes between 3-7 business days, while international orders may take 3-4 weeks. If you need your items sooner, we also offer expedited shipping options.
What is your return policy?
We accept returns within 30 days of receiving your order, as long as the items are unused, in their original packaging, and in the same condition you received them. Please reach out to sukikawaiiland@gmail.com to start the return or exchange process.
Product-Specific Questions
How do I know which size to choose?
Please consult our size chart for measurements and sizing guidance. If you’re uncertain about which size would be best for you, don’t hesitate to contact us for assistance. We’re happy to help!
What materials are your products made from?
Our products are crafted from a variety of high-quality materials, including cotton, polyester, acrylic, and more. Each product description will provide specific details about the materials used.
How should I care for my Suki Kawaii items?
To keep your items looking great, please follow the care instructions on the product label or in the description. In general, most of our products can be machine washed on a gentle cycle and tumble dried on low heat. Always check the care guidelines to ensure proper maintenance.
Are your products eco-friendly?
We are committed to sustainability and try to make environmentally-conscious choices wherever possible. Many of our products are made from recycled materials, and we minimize waste in our packaging. We also work with suppliers who prioritize eco-friendly practices.
Do you offer custom orders?
Currently, we do not offer custom orders. However, we always value customer feedback and suggestions. If you have ideas for new products or features, feel free to share them with us—we’d love to hear from you!
Need more help?
If you have any further questions or need assistance, don’t hesitate to reach out to us at sukikawaiiland@gmail.com. We’re here to help and want to ensure you have the best shopping experience with Suki Kawaii!
Contact info:
Email: sukikawaiiland@gmail.com
Hollywood Commercial Center, 610 Nathan Road, Room 1318-19, Mong Kok,
Kowloon Hong Kong SAR
Phone: +852 68494418